Welcome to MOL AccessPortal Sdn. Bhd. (“MOL”).
www.one2pay.co portal provides its Service (as defined below) to you, subject to the following Terms of Service ("ToS"), which may be updated by us in our sole discretion from time to time subject to 21 days’ prior written notice being given to you, before any such variation to the terms and conditions take effect.
You agree that your continued use of the Service after such update will constitute your acceptance of an agreement to be bound by the updated ToS. In addition, when using particular MOL’s Services, you shall be subjected to any posted guidelines or rules applicable to such Services, which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the ToS. MOL also may offer other Services from time to time that are governed by different terms of services. These ToS do not apply to such other services.
For the purpose of these Terms and Conditions, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may generally be accepted within the industry based on the context used herein:
|“Account”||means One2pay account opened by you to subscribe to the Service.|
|"Add Funds"||means the service which enables you to deposit money in your Account in exchange for the Services via Channels designated by MOL.|
|“Available Balance”||means the balance available in your Account which you can use at any given time subject to the Wallet Limit. For the avoidance of doubt, the amount reflected as the Available Balance in your Account shall include amounts deducted for pending Transactions.|
|“Bank Negara Malaysia”||means the Central Bank of Malaysia.|
|"Cash-Out"||means the service which enables you to withdraw money from your Account via Channels designated by MOL.|
|“Content”||means any java games, information text, sound, music, software, photographs, videos, graphics, data messages, contest or other materials received by you.|
|“Fund Transfer”||means the service which enables you to transfer money to other One2pay users.|
|“Payment”||means the service which enables you to reload, pay bills or pay for purchases from MOL’s authorised merchants.|
|“Personal Information”||means information collected by MOL during the registration process from you for the provision of the Service.|
|“Passcode”||means your six (6) digit mobile personal identification number used to log into your One2pay Account.|
|“Service(s)”||means the Transaction such as Add Fund, Fund Transfer, Payment and Cash Out offered by One2pay to you.|
|"Service Fee”||means commission and/or charges payable by you for the utilisation of the Service (over and above the cost of the goods and services provided, if any).|
|“Transaction”||means transaction such as Add Fund, Fund Transfer, Payment and Cash Out performed by you via One2pay subject the Wallet Limit.|
|“You or Your”||means the registered owner of the Account, authorised to use the Service subject to the Terms and Conditions herein.|
|“Mobile Number”||Means a mobile number registered with a telecommunication provider in Malaysia.|
|“One2pay ID”||means Mobile Number assigned by you as the One2pay ID|
|“One2pay”||means virtual wallet for cashless Transactions.|
|“Website”||means www.one2pay.co website.|
|“Wallet Limit”||means maximum limit in your wallet at any one time as approved by Bank Negara Malaysia. MOL reserves the right to amend the Wallet Limit in accordance with the allowable limits set by Bank Negara Malaysia.|
In order to use the Service, you must obtain access to the World Wide Web, either directly or through mobile devices that can access web-based Content, unless explicitly stated otherwise, any new features that augments or enhances the current Service, including the release of new One2pay mobile application and web application properties, shall be subjected to the ToS and pay any Service Fee associated with such access. You acknowledge that MOL is not responsible or liable in any way for your access to the World Wide Web. In addition, you must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. You acknowledge that you are solely responsible for the set-up, configuration or compatibility of the hardware, software and other equipment used by you for obtaining access to the Service. You understand and agree that the service is provided on "As-Is Basis" and that MOL assumes no responsibility for the timeliness, currency, deletion, undelivered or failure to store any user communications or personalization settings.
In order for the Service to be made available to you, you agree to sign up for a free of charge One2pay Account and provide (a) true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or MOL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, MOL has the right to suspend or terminate your Account and refuse any and all current or future use of the Service (or any portion thereof) without any liability to you. MOL is concerned about the safety and privacy of all its users, particularly children. For this reason, parents of children under the age of thirteen (13) who wish to allow their children access to the Service must provide proper guidance. Accordingly, as the legal guardian, it is your responsibility to determine whether any of the Services and/or Content is appropriate for your child.
You understand and acknowledge that all the Content, whether publicly posted or privately transmitted via the service, are the sole responsibility of the person from which such Content originated. This means that you and not MOL are entirely responsible for all Content that you upload, post, email or otherwise transmit via the service. MOL cannot and does not control or monitor the Content posted via the Service and, as such, cannot and does not guarantee the accuracy, integrity or quality of such Content. You understand and acknowledge that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will MOL be liable in any way for any Content, including, but not limited to, any exposure to offensive, indecent or objectionable Content, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Service.
You acknowledge that MOL cannot and does not pre-screen Content, but that MOL and its designees shall have the right (but not the obligation) in their sole discretion to refuse or move any Content that is available via the Service. Without limiting the foregoing, MOL and its designees shall have the right to remove any Content (whether or not provided by you) that violates the ToS or is otherwise objectionable in their sole opinion, without being liable to you in any way for any loss or damage arising from such removal. You agree that you must and will evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not and will not rely for any purpose on any Content created by MOL or submitted to MOL, including without limitation information in MOL Website, and in all other parts of the Service.
You acknowledge and agree that MOL may in its sole discretion preserve any Content, and disclose any Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the ToS; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of MOL, its users and the public.
You understand that the technical processing and transmission of the Service, including your Content, may involve (a) transmissions over various networks; and (b) modifications to conform and adapt to technical requirements of connecting networks or devices.
The Service is made available by MOL to you at its sole and absolute discretion subject to the Service Fee for the following Transactions:
You can start using our Service upon registration an Account by (1) downloading the One2pay mobile application onto your mobile phone, or (2) accessing our Website on the World Wide Web and register your mobile phone number as the One2pay ID, confirming with a One-Time PIN (“OTP”) and choosing a Passcode.
All information provided must accurate as the information will be required for account verification purposes by MOL. Your Account cannot be transferred and will solely belong to the NRIC or passport holder registered under the mobile phone number in One2pay. You are responsible for maintaining the confidentiality of the Passcode of the Account, and are fully responsible for all activities that occur under your Passcode or Account and shall ensure that you exit from your Account at the end of each session. MOL cannot and will not be liable for any loss or damage arising from your failure to take reasonable steps to maintain the confidentiality of your Account or Passcode.
You can access the Service by (1) logging on the One2pay mobile application onto your mobile phone, or (2) logging into our Website on the World Wide Web with your One2pay ID and Passcode.
In the event that you key in the wrong Passcode more than three (3) times, your Account will be blocked and the system will suspend your Account from making any Transaction temporarily. Should you wish to re-activate your Account, you are required to contact MOL Customer Care Support.
The limit of your Transactions shall be subject to the Wallet Limit at any one time for all Services available in One2pay.
You agree to immediately notify MOL by accessing the “suspend my One2pay” function on our Website or by contacting our One2pay Customer Care Support in the event there is any fraudulent or unauthorized use of your Passcode or Account or any other breach of security. Our MOL Customer Care Support shall immediately suspend your Account and investigate your complaint and respond to you within 24 hours of your complaint. However MOL shall not be liable to compensate your loss as it is your duty to take the necessary precautions to safe guard your passcode.
If your One2pay Reload PINs have been stolen, lost, misplaced, damaged or malfunctions, you shall immediately notify our MOL Customer Care Support and provide us with the receipt or any proof of purchase of the One2pay PIN. In the event the One2pay PINs have not been utilised, MOL Customer Care shall block the PIN and refund the unutilised amount of One2pay PIN to your Account however if the One2pay PINs have been utilised, MOL shall investigate and upon you to lodging a report with the relevant authorities, MOL shall assist the authorities by providing the relevant information to accommodate the investigation however MOL shall not be liable to compensate your losses.
You acknowledge that the Service is and remains at all times the property of MOL and you shall:
You must immediately notify MOL’s Customer Care Support and report to the authorities of any loss, fraud, suspected fraud, dishonest use or theft of your Mobile Device or illegal use of your Account. You will be liable for all charges incurred in relation to the fraudulent use of the services, in the event of lost/stolen Mobile Device until we receive notification from you as stated above for suspension of your Account.
Notwithstanding the aforesaid, MOL may refuse your Account from using the Services if your Account is suspected to have been fraudulently used, stolen or tampered with and MOL shall not be liable for any loss, cost or damage suffered, if any, by you as a result thereof.
You agree to indemnify and hold MOL, and its subsidiaries, affiliates, officers, agents, co-branders or other partners and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Content you submit, post to, transmit or make available through the Service, your usage your connection, your violation of the ToS, your violation of any rights of any other person, or your breach of any applicable law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the usage or access of the Service.
You acknowledge that MOL may in its sole discretion establish general practices and limits concerning use of Service, including without limitation the manner in which the Service may be used. You acknowledge that MOL reserves the right to terminate and/or delete accounts that are inactive for an extended period of time. You further acknowledge that MOL reserves the right to modify these general practices and limits at any time, in its sole discretion, with or without notice, and you agree that your continued use of the Service after such modification will constitute your acceptance of an agreement to be bound by the modified general practices and limits.
MOL reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) by subject to 21 days’ prior written notice being given to you, before any such variation to the terms and conditions take effect. You agree that MOL shall not be liable in any way to you or to any third party for any modification, suspension or discontinuance of the Service.
You shall pay the prevailing Service Fee for each of the Transaction. The applicable fees and charges shall be based on MOL’s prevailing rates notified to you from time to time.
You shall be responsible for any other charges for any Transactions, and for any other charges that MOL may impose from time to time.
You shall be responsible for all related fees and/or charges imposed by any third party facilities, including Banks and service providers, to perform Add Fund, Fund Transfer, Payment and Cash-Out Transactions.
|Cash-Out using MEPS and ATM machine facilities||RM3 per transaction|
|Cash-Out through any authorised counter||RM3 per transaction|
|Cash-Out through Bank your account||RM 2 per transaction|
You will need to provide all equipment necessary to access the Website and the Services on the Internet, and be liable for payment for your local telephone call and data charges at the rates published by the telecommunication provider with whom you make your local calls, or any other internet access charges to which you may be subjected to. If your equipment does not support relevant technology including but not limited to encryption, you may not be able to use certain Services or access certain information of the Website.
You may at any time discontinue the use of the Service by contacting our One2pay Customer Care who shall assist you with the refund subject to the term and conditions as determined by MOL.
If you request for refund for any Transaction completed under the Service, you may contact One2pay Customer Care. However you may only receive the refund subject to MOL’s sole discretion for the following Service:
You shall be required to contact the respective merchants for a refund for products purchased from the merchants using One2pay as a payment instrument. In the event that MOL decides that you are entitled to a refund, the sum of the refund (if any) may be remitted to you within thirty (30) working days, via:
If you discover any error or discrepancy in your Account, you must contact the Customer Care Support within fourteen (14) days from the date of the disputed transaction, failing which, you shall be deemed to have accepted the accuracy of your Transaction.
If it is revealed in the course of MOL’s investigation that the disputed Transaction was indeed made in error,
MOL will refund the disputed sum in the manner prescribed above.
MOL reserves its right not to refund any disputed amount to you if MOL believes that you have acted contrary to these ToS.
You hereby agree and consent to the disclosure and release by MOL of any information in the possession of MOL relating to you, the particulars of the Transaction(s) or any designated account relating to the Transaction(s) for the purpose of investigating any claim or dispute arising out of or in connection with the Transaction(s) under the Service which consent shall survive the termination of the Service.
You hereby agree that in the event of a dispute or claim of any nature arising in respect of any Transaction, the records of the Transaction(s) available from MOL shall be used as a reference and shall be the sole basis of settling the aforesaid dispute or claim. These ToS are governed by and construed in accordance with the laws of Malaysia, and you hereby submit to the non-exclusive jurisdiction of the Malaysian courts.
You agree that MOL in its sole discretion, may terminate your Account (or any part thereof) or use of the Service, and remove and discard any Content within the Service, for any reason, including, without limitation, for lack of use or if MOL in its sole opinion believes that you have violated or acted inconsistently or fraudulently with the letter or spirit of the ToS. You agree that MOL may in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You also agree that any termination of your access to the Service under any provision of this ToS may be effected without prior notice and acknowledge and agree that MOL may in its sole discretion immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that MOL shall not be liable in any way to you or any third-party for any termination of your access to the Service.
You may at any time discontinue the use of the Service by (1) visiting our Website and utilise the online termination function on the Website, or (2) contacting our One2pay Customer Care Support who shall assist you with the refund of Available Balance in your Account subject to the terms and conditions determined by MOL. MOL shall at its sole discretion confirm the unutilised Available Balance in your Account and refund monies due to you within 30 days from receiving a duly completed Refund Form together with the relevant documents made available to you through your registered email by our One2pay Customer Care Support.
You further agree that if MOL terminates or suspends the Service or any part thereof for any fraudulent use of the Services, MOL shall not be obliged to refund or return any balance of monies in the Account until and unless clearance has been obtained from the relevant authorities, if applicable.
Your correspondence or business dealings with, or participation in promotions of, other parties found on or through the Service (including without limitation advertisers and other users of the Service), including fund transfer, payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such other party. You agree that MOL shall not be responsible or liable in any way for any loss or damage of any sort incurred as the result of any such dealings with such other parties, as the result of the presence of such other parties on the Service, or as the result of the use of the Service in any way by such other parties.
The Service may provide, or third parties may provide, links to other World Wide websites or resources. You acknowledge and agree that MOL has no control over such websites and resources, and that MOL is therefore not responsible for the availability of such external websites or resources and does not endorse and is not responsible or liable for any Content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that MOL shall not be responsible or liable in any way for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such website or resource.
You acknowledge and agree that the Service and any necessary software/system used in connection with the Service contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained in sponsor advertisements or information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by MOL or advertisers, you agree not to modify, adapt, rent, lease, loan, sell, distribute or create derivative works based on the Service, the Software or the Content (excluding Content owned by you), in whole or in part.
MOL grants to you a personal, non-transferable and non-exclusive right and license to use the object code of its Software/system on a single device; provided that you do not (and do not allow any third party to) copy, modify, adapt, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software/system. You agree not to modify the Software/system in any manner or form, or to use modified versions of the Software/system, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by MOL for use in accessing the Service.
You expressly understand and agree that:
You expressly understand and agree that MOL shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if MOL has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service in the event such inability is caused by factors outside the control of MOL; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into as a result of your reliance on misrepresentation by any third party; (iii) unauthorized access to or alteration of your transmissions or data by any third party; or (iv) any actions taken by you based on statements or conduct of any third party of the service. However nothing in this ToS shall limit MOL’s liability to refund Available Balance in your Account the event MOL becomes insolvent.
You acknowledge that the disclaimers and exclusions of liability represents a fair and reasonable allocation of the risks and benefits of the agreement between MOL and you, taking all relevant factors into consideration, including without limitation the value of the consideration provided by you to MOL and the availability and costs of insurance with respect to the said risks. You further agree that these disclaimers and limitations shall be enforceable to the fullest extent permitted by applicable law.
Notices to you may be made via your One2pay ID. MOL may also provide notices of changes to the ToS or other matters by displaying notices or links to notices, to you via your One2pay ID. You agree that such notices, will constitute sufficient and adequate notice to you of the matters contained therein. All notices, requests and/or other communications from you to MOL under these ToS shall be communicated to our One2pay Customer Care Support.
If you have any enquiry or complaint which is not addressed by MOL, you may contact Bank Negara Malaysia LINK and TELELINK at:
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (LINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Contact Centre (BNMTELELINK)
Tel: 1-300-88-5465, (Overseas: 603-2174-1717)
MOL respects the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright, trade mark or other intellectual property infringement, please provide MOL Customer Care Support, the following information:
The ToS constitute the entire agreement between you and MOL and govern your use of the Service, superseding any prior understandings and agreements between you and MOL and any previous statements or representations from either party to the other party. You also may be subjected to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The ToS and the relationship between you and MOL shall be governed by the laws of Malaysia without regard to its conflict of law provisions. You and MOL agree to submit to the non-exclusive jurisdiction of the courts of Malaysia. The failure of MOL to exercise or enforce any right or provision of the ToS shall not constitute a waiver of such right or provision. If any provision of the ToS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and to construe such provision to the maximum extent permitted by law so as to render that provision valid and enforceable and that the other provisions of the ToS shall remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the ToS must be filed within one (1) year after such claim or cause of action arose or be forever barred.
The section titles in the ToS are for convenience only and have no legal or contractual effect.